After British Airways canceled hundreds of flights due to the fierce dispute with the pilots, it does not meet its obligations to some passengers.
Members of the British Airline Pilots Association (Balpa) who work for BA will launch a second strike on September 27.
For the first time, almost every BA flight was canceled on 9 and 10 September – nearly 1,700 flights – disrupting the itineraries of nearly 200,000 passengers.
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Prior to the first strike, the airline did not tell some passengers that they had the right to be flown the same day as originally planned for another airline.
After intervention of The IndependentBritish Airways now informs disturbed travelers about the option. However, according to several accounts of passengers whose flights were canceled later this month, BA still does not meet its obligations in any way.
One traveler, Maeve Atkins, flies from Heathrow to Seattle on September 27th. European passenger rights provide for same-day air travel on the same route, provided seats are available, as is the case on Virgin Atlantic. Another option is Norwegian from Gatwick to Seattle.
But Ms. Atkins said when she called British Airways, she was denied a seat on one of the two airlines: "They said they can not book at either Virgin or Norwegian, saying they only have agreements with about 20 airlines."
Ms. Atkins accepted the offer of a flight the day before on BA. The airline has failed to inform it that it is required to book and pay for a hotel for them and to provide meals during their longer stay. Instead, she paid $ 290 (233 pounds) for a hotel room.
The Independent brought up her case, one of many who had been on the same subject at British Airways. A spokesperson said: "We have offered all affected customers the opportunity to receive a full refund or to book another appointment or another airline.
"We've worked with more than 50 airlines to make sure that customers have as many alternatives as possible to implement their plans."
The airline did not respond to the refusal to offer Ms. Atkins the same day another flight on Virgin Atlantic or Norwegian nor to offer and broker a hotel.
At ba.com British Airways says: "You should keep your receipts for all other costs incurred directly as a result of the cancellation, which will be taken into account individually."
A spokesperson for the Civil Aviation Authority (CAA), responsible for enforcing EU regulations in the UK, said: "We are aware of the planned industrial action against British Airways passengers on 27 September.
"We will remind the airline at every stage of the incident of its legal obligations to passengers.
"Passengers whose flights have been canceled should be offered the choice of a full refund or alternative travel arrangements on comparable terms at the earliest possible date, including flights with other airlines, or a new flight at a later date at the passenger's discretion.
"We also expect the airline to proactively inform passengers of their rights when flights are canceled.
"Passengers with concerns should contact us at email@example.com."
British Airways announced the cancellation on Thursday, the last day they would have had to pay compensation under European passenger rights regulations.
Balpa warned, "Should British Airways decline meaningful negotiations, further strike dates will be considered by the Balpa national team."
But the union has flatly rejected claims on the front page The sun that it plans a 10-day strike in November. "That's nonsense, as we said The sun"Tweeted Balpa.