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In case of emergency

If you reasonably believe that you have an emergency medical condition, call 911 or go to the nearest emergency department. An emergency medical condition is a medical or psychiatric problem that requires immediate medical attention to avoid serious danger to your health. For a complete definition of an emergency medical condition, please refer to your Evidence of Coverage.

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Need help?

If you need help with Kaiser Permanente services or have any questions, check the phone numbers by state or area as listed below.

Note: If you need help for a Kaiser Permanente member other than yourself, please select the state or area where that person resides.

Contact information

California

North

Appointment inquiries and health tips

1-866-454-8855

Schedule

Open 24 hours a day, 7 days a week

Prescription inquiries, prescription refills, or new prescriptions

Call the phone number shown on your prescription bottle OR 1-800-464-4000 (TTY 711)

Member Service

1-800-464-4000 (TTY 711)

Español: 1-800-788-0616
Chino: 1-800-757-7585

Schedule

Open 24 hours a day, 7 days a week (closed on holidays)

Medicare Member Services

1-800-443-0815 (TTY 711)

Schedule

Open 7 days a week, 8 am to 8 pm


Sure

Appointment inquiries and health tips

You can call us 24 hours a day, 7 days a week at:

  • Antelope Valley: 1-877-554-4404 (TTY 711)
  • Baldwin Park y alrededores: 1-800-780-1277 (TTY 711)
  • Downey and surrounding areas: 1-800-823-4040 (TTY 711)
  • Fontana, Ontario and surrounding areas: 1-888-750-0036 (TTY 711)
  • Kern County: 1-877-524-7373 (TTY 711)
  • Los Angeles metropolitan area: 1-800-954-8000 (TTY 711)
  • Orange County: 1-888-988-2800 (TTY 711)
  • Panorama City and surrounding areas: 1-888-778-5000 (TTY 711)
  • Riverside y Coachella: 1-866-984-7483 (TTY 711)
  • San Diego: 1-800-290-5000 (TTY 711)
  • South Bay: 1-800-780-1230 (TTY 711)
  • Woodland Hills and surrounding areas (including West Ventura): 1-888-515-3500 (TTY 711)

Tips after hours

After 7 pm, call 1-888-576-6225, Monday through Friday
Call anytime on Saturday and Sunday.

Prescription inquiries, prescription refills, or new prescriptions

Call the phone number shown on your prescription bottle OR 1-800-464-4000 (TTY 711)

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Medicare Member Services

1-800-464-4000 (TTY 711)

Español: 1-800-788-0616
Chino: 1-800-757-7585

Schedule

Open 24 hours a day, 7 days a week (closed on holidays)

Medicare Member Services

1-800-443-0815 (TTY 711)

Schedule

Open 7 days a week, 8 am to 8 pm

Colorado

Denver y Boulder

Appointment inquiries and health tips

303-338-4545

Schedule

Open 24 hours a day, 7 days a week

Prescription inquiries, prescription refills, or new prescriptions

Call the phone number shown on your prescription bottle OR 1-800-464-4000 (TTY 711)

Member Service

1-800-632-9700 (TTY 711)

Schedule

Monday through Friday, 8 a.m. to 6 p.m.

Medicare Member Services

1-800-476-2167 (TTY 711)

Schedule

Open 7 days a week, 8 am to 8 pm

Self-funded member services

1-877-883-6698 (TTY 711)

Schedule

Open 7 days a week, 8 am to 8 pm

Physician Selection Service

1-855-208-7221 (TTY 711)

Schedule

Monday through Friday, 7 am to 6 pm


Mountainous area

Appointment inquiries and health tips

970-207-7171
1-800-218-1059

Schedule

Open 24 hours a day, 7 days a week

Prescription inquiries, prescription refills, or new prescriptions

Call the phone number shown on your prescription bottle OR 1-800-464-4000 (TTY 711)

Member Service

1-844-837-6884

Schedule

Monday through Friday, 8 a.m. to 6 p.m.

Medicare Members

Medicare Advantage plans are not currently available in the mountainous region of Colorado.

Physician Selection Service

1-855-208-7221 (TTY 711)

Schedule

Monday through Friday, 7 am to 6 pm

Northern Colorado

Appointment inquiries and health tips

970-207-7171
1-800-218-1059

Schedule

Open 24 hours a day, 7 days a week

Prescription inquiries, prescription refills, or new prescriptions

Call the phone number shown on your prescription bottle OR 1-800-464-4000 (TTY 711)

Member Service

1-877-883-6698 (TTY 711)

Schedule

Monday through Friday, 8 a.m. to 6 p.m.

Self-funded member services

1-877-883-6698 (TTY 711)

Schedule

Open 7 days a week, 8 am to 8 pm

Physician Selection Service

1-855-208-7221 (TTY 711)

Schedule

Monday through Friday, 7 am to 6 pm


Southern colorado

Appointment inquiries and health tips

1-800-218-1059

Schedule

Open 24 hours a day, 7 days a week

Prescription inquiries, prescription refills, or new prescriptions

Call the phone number shown on your prescription bottle OR 1-800-464-4000 (TTY 711)

Member Service

1-888-681-7878 (TTY 711)

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Schedule

Monday through Friday, 8 a.m. to 6 p.m.

Medicare Member Services

1-800-476-2167 (TTY 711)

Schedule

Open 7 days a week, 8 am to 8 pm

Self-funded member services

1-877-883-6698 (TTY 711)

Schedule

Open 7 days a week, 8 am to 8 pm

Physician Selection Service

1-855-208-7221 (TTY 711)

Schedule

Monday through Friday, 7 am to 6 pm

District of Columbia

Appointment inquiries and health tips

703-359-7878
1-800-777-7904

Prescription inquiries, prescription refills, or new prescriptions

Call the phone number shown on your prescription bottle OR 1-800-464-4000 (TTY 711)

Member Services (metropolitan area)

1-800-777-7902 (TTY 711)

Member Services (outside the metropolitan area)
1-800-777-7902 (TTY 711)

Schedule

Monday through Friday, from 7:30 a.m. to 9:00 p.m.

Medicare Member Services

1-888-777-5536 (TTY 711)

Schedule

Monday through Friday, 8 am to 8 pm

Georgia

Appointment inquiries and health tips

404-365-0966
1-800-611-1811

Schedule

Open 24 hours a day, 7 days a week

Prescription inquiries, prescription refills, or new prescriptions

Call the phone number shown on your prescription bottle OR 1-800-464-4000 (TTY 711)

Member Service

404-261-2590
1-888-865-5813 (TTY 711)

Schedule

Monday through Friday, 7 am to 7 pm

Medicare Members

1-800-232-4404 (TTY 711)

Schedule

Monday through Friday, 8 am to 8 pm

Hawaii

Appointment inquiries and health tips

1-800-464-4000 (TTY 711)

Schedule

Monday through Friday, 8 am to 5 pm

After Hours Advice Line

Monday through Friday, from 5 pm to 8 am the next day; Weekends and holidays, 24 hours a day Oahu: 1-808-432-7700 Neighboring Islands: 1-800-467-3011

Prescription inquiries, prescription refills, or new prescriptions

Call the phone number shown on your prescription bottle OR 1-800-464-4000 (TTY 711)

Member Service

1-800-966-5955 (TTY 711)

Schedule

Monday through Friday, from 8 am to 5 pm and Saturdays from 8 am to noon

Medicare Member Services

1-800-805-2739 (TTY 711)

Schedule

Open 7 days a week, 8 am to 8 pm

Maryland

Appointment inquiries and health tips

703-359-7878
1-800-777-7904

Prescription inquiries, prescription refills, or new prescriptions

Call the phone number shown on your prescription bottle OR 1-800-464-4000 (TTY 711)

Member Services (DC metro area)

1-800-777-7902 (TTY 711)

Member Services (outside of the DC metro area)

1-800-777-7902 (TTY 711)

Schedule

Monday through Friday, 7:30 a.m. to 9:00 p.m. m

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Medicare Member Services

1-888-777-5536 (TTY 711)

Schedule

Open 7 days a week, 8 am to 8 pm

Oregon

Appointment inquiries and health tips

Portland: 503-813-2000
All other areas: 1-800-813-2000

Schedule

Open 24 hours a day, 7 days a week

Prescription inquiries, prescription refills, or new prescriptions

Call the phone number shown on your prescription bottle OR 1-800-464-4000 (TTY 711)

Member Services (Portland)

503-813-2000 (TTY 711)

Member Services (outside of Portland)
1-800-813-2000 (TTY 711)

Schedule

Monday through Friday, 8 a.m. to 6 p.m.

Medicare Members

1-877-221-8221 (TTY 711)

Schedule

Open 7 days a week, 8 am to 8 pm

Virginia

Appointment inquiries and health tips

703-359-7878
1-800-777-7904

Prescription inquiries, prescription refills, or new prescriptions

Call the phone number shown on your prescription bottle OR 1-800-464-4000 (TTY 711)

Member Services (DC metro area)

301-468-6000 (TTY 711)

Member Services (outside of the DC metro area)

1-800-777-7902 (TTY 711)

Schedule

Monday through Friday, from 7:30 a.m. to 9:00 p.m.

Medicare Members

1-888-777-5536 (TTY 711)

Schedule

Open 7 days a week, 8 am to 8 pm

Washington State

Washington (Vancouver / Longview area)

Direction

Kaiser Foundation Health Plan of the Northwest
500 NE Multnomah St., Ste. 100
Portland, OR 97232

Appointment inquiries and health tips

1-800-813-2000

Schedule

Open 24 hours a day, 7 days a week

Prescription inquiries, prescription refills, or new prescriptions

Call the phone number shown on your prescription bottle OR 1-800-464-4000 (TTY 711)

Member Service

1-800-813-2000 (TTY 711)

Schedule

Monday through Friday, from 8:00 a.m. to 6:00 p.m.

Medicare Member Services

1-877-221-8221 (TTY 711)

Schedule
Open 7 days a week, 8 am to 8 pm

Washington (outside the Vancouver / Longview area)

Direction
601 Union St., Ste. 3100
Seattle, WA 98101

Appointment inquiries and health tips:

1-800-813-2000

Schedule

Open 24 hours a day, 7 days a week

Prescription inquiries, prescription refills, or new prescriptions

Call the phone number shown on your prescription bottle OR 1-800-464-4000 (TTY 711)

Member Service

206-901-4636

1-800-813-2000 (TTY 711)

Schedule

Open 7 days a week, 8 am to 8 pm

Medicare Members

1-888-901-4600
206-901-4600 (TTY 711)

Schedule

Open 7 days a week, 8 am to 8 pm

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