Hundreds of mental patients in Lancashire have been treated several kilometers away from their homes due to lack of beds, a report said.
The Lancashire Foundation Care report from the NHS Trust also revealed that patients left for days at A & Es were waiting for a bed while others were kept in detention rooms.
Dr. Amanda Doyle, head of the health agency that commissioned the report, said they were "letting people down."
The care trust said she regretted that her services were "inadequate".
Dr. Doyle, Head of Integrated Health Care System Lancashire and South Cumbria – the umbrella organization for health care in Lancashire – said, "We are not here to apologize.
"We knew we were dropping people, but what we learned [are] some of the underlying issues that contributed to this. "
The report highlights how patients can stay stuck in emergencies or be held in small waiting rooms for days as there are no beds available.
A man told the BBC how he had waited several days on a chair in A & E, his son waiting to sleep at The Harbor, a specialized mental health unit in Blackpool.
The Northumberland Tyne and Wear NHS Foundation Trust report revealed that some patients had been sent away from home – sometimes hundreds of miles away – to other hospitals, causing huge problems for both patients and caregivers families seeking to offer their support.
She revealed that this had occurred more than 17,000 times in the last 12 months – a third of the total number of cases in northern England.
Caroline Donovan, executive director of the Lancashire Care NHS Foundation Trust, praised the report "even if it makes reading very difficult".
"We are really sorry that our services have, in many cases, been well below what we want," she said.
"I will personally lead the improvement program and the work has already begun."
Confidence was criticized in 2017 for the mental health service provided at Liverpool Prison, which ended in April of last year.
Earlier this year, a Blackpool City Council official raised concerns about the number of assaults at a hospital run by the trust.