A WOMAN with PTSD was stuck abroad after an airline banished her service dog from the flight, claiming that she was trying to “bite a crew member”.
Delia Marinceu, 36, was traveling from Toronto to London with her service dog, Oscar.
Delia, who works in a UK medical home, started suffering from PTSD and anxiety after being diagnosed with stage 3 bowel cancer, who is now in remission.
According to Global News Canada, he was scheduled to fly with Oscar on Air Transat flight TS122 on Monday to return to Gatwick airport.
However, after his flight was delayed, the captain and flight director came to speak to her when one of them tried to pet Oscar.
As a service dog, he wore a vest that explained that they should not be touched, so he barked and pulled away, according to Delia.
This prevented her from traveling with him and was told that it was “too big and too loud”.
Delia added that not only did she have a document showing that she was authorized to travel with him, but she had already flown with him from the UK to Toronto without problems.
After being banned from boarding with Oscar, she was told the next day that a report claimed that “she had tried to bite the flight director”, which she said was not true.
She was then left on the ground in Toronto and forced to receive new veterinary treatments for Oscar in order to fly as they expired from the accident.
She told Global News Canada: “I feel I have been discriminated against because you can’t say I have a disability.
“I had a panic attack. I am full of anxiety about this. “
He also lost his medical residence as he tries to get another homecoming flight that will accept the Oscar.
After trying to get in touch with Air Transat, an email was sent to Delia stating that Transat staff observed “many behaviors” including “jumping, barking, growling, attempting to bite, [and] not obeying the commands “that led to the ban.
The rules of the Canada Transport Agency indicate that airlines can deny animals from a flight if they are caught acting.
However, he also adds that passengers should be able to solve the problem.
They explain: “If the animal demonstrates inappropriate behavior, transportation staff may wish to speak with the passenger to mitigate the problem and give the passenger the opportunity, within a reasonable time, to correct the animal’s inappropriate behavior.
“Ultimately, carriers can deny transportation if an assistance animal behaves inappropriately or dangerously to other passengers or staff.”
An Air Transat spokesman told Sun Online Travel that he understood why it was “frustrating”, but because of reports about the dog’s behavior it was banned.
They said: “Since the dog had reported disorderly and noisy behavior during the outward flight, Air Transat staff had clearly indicated to the passenger that he would accept the animal on board only for the return leg, provided that he showed no similar sign of interruption before or during the period in the airport.
“Unfortunately, the dog’s behavior was not considered satisfactory or safe by our staff.
“Reports from our boarding supervisor, flight director and captain confirm that they observed the animal’s inappropriate behavior and approached the passenger before the incoming flight to discuss the situation.
“We insist that the decision to deny boarding was solely based on the dog’s behavior. Various alternatives were offered to the passenger.”
They added, “Air Transat offers an extensive guide dog program and is pleased to welcome emotional support and certified service animals traveling with a disabled person on board.”
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Last year a service dog of a two year old girl was banned from a flight because she was a Boxer / Bulldog breed.
Two emotional support animals and their owners were also hunted by a flight after they started “wildly barking” in the cabin.
While service animals are allowed on planes, some airlines have banned emotional support animals.