A CANCER patient threw Ryanair after trying to make him pay twice the cost of his flights to change the name on the tickets.
Colin Old was trying to change the names to those of his son after he was told that his prostate cancer had spread to the bones.
Colin, 60, was supposed to fly with the airline from Bournemouth to Dublin with his wife to celebrate their 39th anniversary, but his diagnosis means that he would not have been able to do it.
When asked if he could change the ticket names to those of his son and girlfriend, for which he had paid £ 115, the airline asked for a tax of £ 230.
Colin said: “I was horrified to find that two simple name changes would cost £ 230, double what we paid for the flights.
“In summary, I am shocked at how useless and empathic the two agents were.”
Colin, from Dorset, was diagnosed with prostate cancer in 2015 and subsequently had his prostate removed and underwent several courses of radiation therapy.
However, a few days before Christmas, he found that the cancer had spread to the lower back and pelvis.
Unable to travel next month, Colin asked Ryanair if his 28-year-old son, Jamie, and his girlfriend could fly.
He said today: “I am totally disgusted by Ryanair and their staff, there is a total lack of empathy on their part.”
Colin, who has now been forced to cancel reservations in Dublin, added: “I don’t think a company should be able to treat people this way. This is ridiculous now. “
Sarah Candido was among those who read Colin’s post and shared their experiences with the airline.
He wrote: “I have a rare blood disorder and was forced to stay in the hospital, I was also refused a refund.”
Liz Hannah commented: “The same happened when I talked to their so-called customer support service. Waste of time, still waiting for a complaint that happened to me in August they don’t care about their customers. They never fly with them yet.”
Roy Miller published: “Colin’s best wishes and good luck for your condition.
“After reading a couple of other experiences on the page, you will know what kind of company you are up against.”
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A Ryanair spokesman told Sun Online Travel: “We have solved this problem directly with the customer.”
In 2018, Dad was refused a refund by Ryanair after having to cancel flights following a cancer treatment.
A Scandinavian Airlines passenger had a similar problem last year when the airline would not have reimbursed his flight despite being diagnosed.