Display issues such as a stuck, frozen or unresponsive screen, as well as the so-called Touch Disease on certain iPhone models, can negatively affect the overall mobile phone experience. Because no matter how stylish or powerful your smartphone is, with a broken screen it will most likely be useless.
Here in this post I introduced some methods to address display issues on the #Apple iPhone SE (#iPhoneSE) smartphone including stuck, frozen, or unresponsive screens. However, the solutions we offer only apply to display problems that are triggered by a software bug or application crashes. To determine if your iPhone screen problem is due to software malfunction or hardware damage, I recommend that you read all of this content.
When is it related to software?
You will know if the problem you are having on your iPhone screen is software related if it occurs suddenly or in the middle of using your device without dropping or any actions that may have caused physical damage to the screen. It can also be linked to a software error if the screen begins to freeze or stops responding immediately after downloading an app or downloading or installing a software update (iOS).
When is it related to hardware?
It is hardware related if the screen issue starts after the phone is dropped or exposed to water or any kind of liquid. In the event that your screen problem is triggered by physical or liquid damage, your best option is to take your iPhone to an authorized service center or Apple Genius for further review and screen repair.
Other possible causes
Other possible reasons why your iPhone screen will freeze, become unresponsive, or get stuck include memory issues or third-party apps not working properly. If your iPhone is already low on memory, there is a tendency for you to experience performance issues like lag, app crashes, and freezing. This can be remedied by clearing some space on your device.
There are also some cases where users have discovered that the problem is in a specific application. At first they thought it was the iPhone screen that was not working, but in reality it is only the program that is not responding. And problems like this can be fixed by performing a soft reset or just restarting the app and the phone.
Recommended alternative solutions and possible solutions
Here are some recommended workarounds you can try if your iPhone screen is not working, getting stuck, or not responding to a tap or swipe. Again, these methods are only applicable if the problem is due to software bugs or glitches.
Step 1. Restart your iPhone.
Turning your iPhone off for a few seconds and then turning it back on can help eliminate minor software glitches that cause your device to become unresponsive. This process is also known as a soft reset. Just press and hold the Sleep / Wake button until the power off slider appears, turn off your iPhone completely, and then press the Sleep / Wake button again until the Apple logo appears.
If the regular restart doesn’t work, you can force restart your iPhone. To do so, simply press and hold the circular home button and the sleep / wake button simultaneously until the Apple logo appears on the screen.
Step 2. Memory management.
If you think that you already have a lot added to your iPhone system, and that you are already starting to experience lag or freeze symptoms, then you might as well consider clearing some space from your iPhone. This can be done simply by removing any unwanted content from your device, including third-party apps that are not in use, messages, and other unnecessary files. Closing all the apps running in the background can also help make your iPhone processes easier.
You can manage your iPhone storage by checking the memory storage status. Follow these steps to check the available memory of your iPhone SE:
- Touch Setting on the home screen.
- Scroll and tap General .
- Scroll to and tap Storage & iCloud Usage.
- Touch Manage storage.
On the next screen, you should see details about the used memory and the available memory of your device. You can also see a list of individual applications with the amount of memory space they are using.
Step 3. Manage application cache and data files.
If the problem occurs when using certain applications, such as a browser or games application, the problem is most likely isolated to that application. In this case, you can try to exit the unresponsive app and then open it again. If that doesn’t work, you can uninstall and reinstall the app (if applicable).
Clearing app cache and data can also help. There are times when certain applications get stuck, freeze or unresponsive due to corrupted caches and data. In this case, clearing the application cache and data will remove these erroneous files from the program.
The conventional way to clear the app cache on your iPhone is to go to Settings-> General-> Storage and iCloud Usage-> Manage Storage-> [Nombre de aplicaciones] -> Delete.
To be more specific, let’s use the Facebook app as an example. So, if you experience issues like freezing, lag, or any other performance issue that affects your phone screen while using certain apps like Facebook, you can clear the Facebook app cache by going to Settings-> General-> Storage and iCloud usage-> Manage storage-> Facebook-> Delete. This will remove the Facebook app from your iPhone with all caches. After that, you can go to the App Store to reinstall the Facebook app again. This is the only way to clear the Facebook cache because Apple offers no other option to do so, so you have to uninstall the app. However, this can be an annoying process for some users.
If this option is not available on your device, try these steps:
- Go to Settings-> General-> Storage and iCloud Usage-> Manage Software.
- Touch an item in Documents and data.
- Slide unwanted items to the left and touch Remove .
- Touch Edit .
- Finally, press Delete all to delete all application data.
As an alternative way to clear the app cache on your iPhone SE, you can also use some iPhone cleaning tools to periodically clear the app cache on your device. You can find any of these tools on the App Store. Just choose the best cache cleaning software for your iPhone SE.
Step 4. Master reset or factory reset.
If none of the aforementioned procedures worked and your iPhone screen is unresponsive, then your last resort is a master reset or factory reset. The process will erase your device completely, so you need to backup your iPhone before doing so.
A factory reset is usually helpful if the problem started to occur after installing the software or iOS update for your iPhone. There is a higher chance that the display problem is caused by an iOS bug and restoring from a backup can help repair your device. If not, contact Apple Support or your carrier to escalate the issue and request further assistance or recommendations.
Note: Post-update issues, including those affecting the device screen, should be reported to Apple Support so they can be considered on their priority list so they can integrate fixes into the next iOS. implementation of updates.
For display problems caused by hardware damage:
Again, for screens that are visibly broken, shattered, or cracked, you need to take your iPhone to an authorized technician for repair.
For the touch disease problem, the iPhone SE should not be affected because its design is significantly based on the older iPhone 5S. Touch Disease is a technical term that is used to describe a problem on the screen of the iPhone 6S and 6S Plus that is mainly due to a defect in the design of the logic board of these devices. Based on the conclusion given by independent iPhone technicians regarding this issue, the Touch IC chips on the phone’s logic board are partially broken, resulting in intermittent electrical connections. Phones with tactile disease generally experience display symptoms such as a small blinking gray bar at the top of the screen that is roughly at the level of the iOS menu bar. It usually looks like an old school static television. Sometimes the screen can also become completely unresponsive to taps.
Other iPhone owners who have encountered this problem have resorted to a temporary solution by applying pressure to the top area of the screen while others have slightly rotated the device.