A disabled woman slammed Starbucks for her high tables which she claims to discriminate against wheelchair users.
Ann Webster posted a photo of her on Twitter next to one of the tables in a newly renovated London branch of the coffee company, saying she was “banned for drinking out”.
The Derbyshire official had visited Starbucks at St Pancras international station but was shocked to find that there were no standard tables to use for her, reports Mail Online.
“I went to the refurbished Starbucks at St Pancras International and people with disabilities were effectively banned outside – no standard height tables inside,” he wrote, using the hashtag #takingthedis #EqualityAct #lessfavourabletreatment.
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The 24-hour station branch was one of two in central London that were renovated last year and appears to have gotten rid of all disabled spaces.
Ann later tweeted again to say that there are normal tables outside “in the cold”, adding: “Talk about less favorable treatments.”
She told Swiss Post that she raised the issue with the staff at that “so sorry” moment, but told her there was nothing they could do.
Via Twitter, however, the Starbucks social media team said management would examine its concerns.
But more than a month has passed since Ann’s complaint and she says that the coffee giant went silent after telling her that the new branch structure is destined for the takeaway market.
Swiss Post reported that a district manager of the company said that making this branch accessible to all customers proved difficult.
“Unfortunately with this new layout we have tried to make changes where possible, but on some occasions this has not been possible [SIC]”wrote the manager on Twitter.
Ann was instead encouraged to find another more suitable branch.
However, Twitter users jumped to Ann’s aid, with one who told her to “go get them” as it appears that St Pancras Starbucks violates the 2010 Equality Act.
By law, they are required to take positive steps to remove the barriers people face due to a disability.
Companies must ensure that a disabled person receives, as far as possible, the same services as a person who is not disabled.
And it seems that Ann isn’t the only one who complained to Starbucks, to another Twitter user who said she had encountered a similar problem in the London Bridge branch.
A Starbucks spokesman said: “We strive to create a warm and welcoming environment for everyone and apologize for how it has been handled.
“We take our responsibility seriously to ensure that all of our areas of our stores are accessible to everyone and we are looking at this complaint as a priority with the relevant internal teams.”